• High School Diploma or GED
• An overall familiarity with personal computers
• A strong foundation in Windows PC operating systems
• Familiarity with Windows and Novell network operating systems and virtual drives
• Ability to troubleshoot systems in a networked environment
• Ability to diagnosis and make simple repairs of personal computers, such as hard drive diagnosis, formatting, replacement and installation, RAM replacement and installation, and computer cards
• Ability to install off-the-shelf software or run other software installation routines with minimal instructions
• Ability to evaluate costs of repair vs. new equipment acquisition
• Experience with diagnosing and fixing simple problems with laser and dot matrix printers
• Ability to instruct user in use of software and hardware
• Ability to effectively communicate in a courteous, knowledgeable and helpful manner